Privacy Policy

Last Updated: October 2025

Introduction

At Sameen, we are committed to protecting your privacy and personal data. This policy explains how we collect, use, and protect your personal information when you use the Sameen fresh meat delivery app.

Information We Collect

1. Personal Information

• Full name
• Mobile number
• Email address
• Delivery addresses
• Date of birth (optional)

2. Order and Transaction Information

• Order history and purchases
• Payment details (encrypted)
• Loyalty points and wallet balance
• Your reviews and ratings

3. Technical Information

• IP address
• Device type and operating system
• Unique device identifier
• Geographic location (when permitted)
• Usage logs and app interactions

How We Use Your Information

We use your information to:

• Process orders: To fulfill and deliver your orders correctly
• Customer service: To respond to your inquiries and resolve issues
• Improve service: To develop and enhance user experience
• Loyalty program: To manage your points and rewards
• Marketing: To send offers and notifications (you can unsubscribe anytime)
• Security: To prevent fraud and protect your account
• Legal compliance: To fulfill our legal obligations

Information Sharing

We do not sell your personal information to third parties. We may only share your information with:

• Delivery partners: To fulfill delivery of your orders
• Payment processors: To process payments securely
• Technical service providers: To maintain and operate the app
• Government authorities: When legally required

Data Security

We take strict security measures to protect your information:

• SSL/TLS encryption for all transmitted data
• Payment information encryption
• Secure and protected servers
• Limited access to personal data
• 24/7 security monitoring

Your Rights

You have the right to:

• Access: View your personal data
• Rectification: Update or correct your information
• Deletion: Request deletion of your data
• Object: Object to processing your data for certain purposes
• Portability: Obtain a copy of your data in readable format
• Withdraw consent: Withdraw your consent at any time

Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and personalize content. You can control cookies through your browser settings.

Children's Privacy

The Sameen app is intended for persons aged 18 and above. We do not knowingly collect information from children under 18.

Changes to This Policy

We may update this privacy policy from time to time. You will be notified of any material changes via the app or email.

Contact Us

If you have any questions about this privacy policy, please contact us:

• Email: privacy@sameen.sa
• Phone: +966 XX XXX XXXX
• Address: Riyadh, Saudi Arabia